24 Hour Support
Razor Spreads from 0.0 pips
Apps:
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Pepperstone is a leading Australian forex broker founded in 2010. The five key strengths found in our Pepperstone review include the:
Pepperstone is the largest market share mover with a 3% increase thanks partially due to their strong customer support. In fact, Pepperstone support levels were so high they won the Investment Trends overall client satisfaction award. Key elements that have led to superior support levels include:
Pepperstone offers a customer service team that hold years of experience within the forex trading sector. As real traders, they can help educate and answer any forex trading enquiries beginner, intermediate or expert traders may have. In many cases, a dedicated account manager may also be assigned to a trader to gain a stronger understanding of the traders needs.
Pepperstone support is always available when the forex markets are open thanks to their five offices which are located in Melbourne, Shanghai, Dallas, Bangkok and London. This also provides local options for those forex traders located outside of Australia.
A key strength found in the Pepperstone review was the ability to use live chat to get high level support. There is also 24 hour phone support (with different national numbers for each office location) and e-mail Pepperstone support available.
Pepperstone is a true ‘ecn broker’ This allows forex trading without dealer intervention through their Razor account. Termed the ‘edge environment’, forex traders can directly access liquidity currency pools including large financial institutions globally. Latency can be low as 0.05 of a second (50ms) with immediate settlement eliminating delays, requires and rejects.
Execution speeds are further boosted by up to 12x thanks to:
Pepperstone has partnered with Equinix, one of NASDAQ’s leading listed firms. There servers are setup in Wall Street and London to access nearby strategic liquidity pools with:
Pepperstone utilises an optical fibre network from Sydney to their New York equinox servers.
This ensures that Australian forex brokers don’t need to worry about the thousands of kilometres that information needs to travel in order for for a trade to be executed.
Up to 10x latency reductions result from this factor!
Two two leading forex trading platforms are available including:
1) MetaTrader
– MT4 is the worlds most popular forex platform
– Easy to use interface and order management tools
– Real-time charts, live quotes and in-depth news
2) cTrader
– Direct access to inter-bank market depth and the ability to implement algorithmic based fx trading systems.
– An interface that can be personalised with pre-set & detachable charts.
– Extensive back testing facilities
There were no obvious Forex trading signals being offered by Pepperstone as we did this review. No Autochartist or Trading Central available.
Pepperstone provide both MT4 and cTrader, which allow Expert Advisors and fully coded auto-executed trading systems. They back this up with a robust VPS for the serious Forex trader.
